FAQ about Lockouts from idahy@home
Q: Why are there two different ways
to login to idahy@home?
A: The U.S. Government requires businesses to double verify consumers
accessing their personal information online. Idahy does this in
one of two ways:
- You will correctly answer the three challenge questions (previously
chosen by you) and enter your PIN, or
- Your computer will have a token in place (from the last time
you logged in and correctly answered the challenge questions and
selected personal/business computer) and enter your PIN.
Note: These tokens can be placed on more than one computer. If
"Public Computer" is selected, a token will not be placed,
and you will have to answer the challenge questions each time
you log in.
Q: What are the requirements for
the password?
A: Passwords must be between 4 and 12 characters long and contain
a combination of numbers and letters. This password is case sensitive.
Q: Why do I have to answer the challenge
questions so often?
A: If your computer has protective software that periodically erases
cookies and tokens, you will have to answer to challenge questions
to have a new token placed on your computer. In Firefox, make sure
that "Always clear my private data when closing Firefox"
is NOT checked (located in "Tools," then "Options").
Q: I know the answer to my challenge
question is right, why does it say it's wrong?
A: The answers to challenge questions must be entered exactly
how you typed them in originally - including punctuation and spaces.
Q: Why is it telling me that my email
address is wrong?
A: You entered it wrong when you signed up, you are keying it in
wrong now, or you registered a different email address. Idahy employees
that unlock members can verify the email address we have on file
for your account.
Q: What are the requirements my computer
needs to use idahy@home?
A: The computer needs to have Internet Explorer version 5 or higher.
To view checks it must be using JavaScript 1.5 or higher.
Q: I was logged in, and viewing my
account history. When I tried to select another menu option, I had
to sign in again, why?
A: There is an "Inactive Logoff Time" of 15 minutes. If
you stay on one screen for longer than that amount of time, you
will be automatically logged off, however your current screen will
still appear. Scrolling on the same page does not count as activity.
Q: How do I tell my PC to allow cookies?
A: For Internet Explorer, on the tool bar:
- Select "Tools"
- Select "Internet Options"
- Select the "Privacy" tab
- Click on the Advanced button
- Select "Override automatic cookie handling"
- Make sure that both columns are se to "Accept"
- Select "Always allow session cookies
- Click on "OK" in "Advanced Privacy Setting"
window
- Click on "OK" in "Internet Options" window
For Firefox, on the tool bar:
- Select "Tools"
- Select "Options"
- Verify that "Accept cookies from sites" is checked
and "Until they expire" is chosen from the drop down
box
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